This is the story of how we created an employee culture and set of values, with a clear north star and regular engagement activities.

Then we went through a 3 year period of rapid change and maintained employee engagement throughout.

The low attrition and high engagement resulted in excellent business results and a really amazing work environment.

Nothing is perfect – we learned a lot on the journey – that was a key part of our success.

Learning Outcomes:

• Establish a Culture and infuse it across your organisation
• Recognise that in a global organisation you can have a golden thread but the different regions need recognition
• Link this to business performance and data
• Encourage advocacy at all levels – from bottom to top
• Recognise and learn from things that don’t go to plan
• Be a bit silly sometimes!!