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14 Feb 2024

A Human-Centred Approach To AI In The Workplace

Workday Hall: S9-S12 Stand: GG20
A Human-Centred Approach To AI In The Workplace

Artificial Intelligence (AI) is changing the way we work. From development to accounting to supply chain, organizations are adopting AI across all business areas. This study examines how HR in particular is using AI to reshape employee development, recruiting, and more. 

In August 2023, Workday commissioned Forrester Consulting to evaluate the impact of AI in HR and to better understand the perspectives of both people leaders and employees on the adoption of AI in general. To explore this topic, Forrester conducted two online surveys: one with 1,124 HR technology decision-makers and one with 1,340 frontline and office workers at organizations across the globe. 

We found that while the perspectives between the groups are different in many ways, they are often more similar than leaders might expect. There is definite alignment in some areas and misalignment in others. AI presents an opportunity to revolutionize the way that HR operates. However, the devil is in the details: The ways organizations enact AI programs and, most importantly, the ways they communicate to their employees determines whether AI programs in HR succeed or fail. 


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  • hr
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  • workplace
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